Fully Managed Services
Allow ukngroup to take responsibility for IT within your organisation. Built upon the ITIL framework of best practise for managed service delivery, clients benefit from access to a wider pool of professional knowledge and specialisation than can be drawn from existing in-house arrangements.
Support and services can be hosted remotely or managed on-site, with ukngroup providing the full complement of experienced managerial and technical staff to oversee the partnership.
The choice to outsource is a strategic business decision, aligned to improving operational effectiveness and gaining tighter control over IT expenditure.
By taking care of the infrastructure and ensuring cost-effective services that run smoothly and with exceptional levels of user support, our clients can refocus on their core business challenges.
A typical fully managed service would comprise the following elements:
- Proactive Model of Support
- Monitoring of all Critical Systems and communication links
- Full Access to ukngroup Service Desk
- Onsite Technical Support
- Secure Remote Access for support tasks
- IT Service Continuity Management
- Access to Senior Technical resource
- ITIL based service delivery and management protocol
- Detailed Services Catalogue defining scope of Service Level Agreements (SLA) and hardware support obligation.
- Financial and strategic planning for future growth and development
